I recently had to replace the power cable of my Macbook Air, I thought I just walk into the store. They should have my online records anyways, and pared with my macbooks serial number I should be verified and out there within minutes, including my new Power cable of course. Wrong! It took me almost a whole day, I had to reschedule my appointment, go home bring my paper stuff etc etc.. so here are my personal tips for you, to avoid the hustle and get some real help!
1. Make an Appointment – even though its annoying
Here is the official Apple Info Page for the Genius Bar in Hong Kong. The Genius Bar is a part of the massive shop where you can bring your hardware to get training, help or advice on certain topics, it’s kind of like a doctor appointment with your Mac, iPhone or iPad.
- For no waiting lines go here, choose “IFC Mall” from the Store Dropdown List and “Genius Bar” as your Reservation Type.
- Next up you will get a choice of timeslots, choose the one that fits your schedule best!
Last thing you have to do is provide your contact details, sign in with your Apple ID or leave your contact details manually.
You will get a confirmation email as varification - Done!
2. Be Prepared, be very prepared
Bring all paper work (bills, printouts, important emails with previous discussions) that might speed up the whole process of displaying and explaining your problem, and most important, let the Geniuses varify your model and gadget.
Almost all parts of Apple’s products come with some kind of Serial number, and if you need your broken Power cable replaced, bring your power cable in so they can verify it actually belongs to the Macbook Air you bought.
All Apple products come usually with 1 year worldwide warranty, be aware of that too when you bring in your stuff, you might have to pay to get your things fixed if that time span is over.
3. Be nice, they are “Only” Geniuses
I know, its annoying to stand at the Genius bar in the helplessly crowded Apple Store in Hong Kong and not get anywhere with your inquiry. You would also expect everyone in there wearing a blue Tshirt (the Apple Store uniform) to speak fluent English, no more.
The main customer profile is Chinese, Mainland Chinese, means the ability to speak mandarin comes before English. So you might have to speak to multiple people to get your point over.
4. Don’t miss your call!
If you miss your number you are out, so dont miss it! The whole trouble and noise in the Apple Store might make you wanna step out for a couple of minutes, but be warned, you will most likely be called right as those seconds pass by, and when you are back some one else will have occupied your spot, there are enough inquiries so again, don’t miss your spot!
5. Just don’t break your Apple stuff